Work
Each case study follows the same line: the client's need, how we fitted the work to it, what we built, and what changed afterwards.
11 case studies
Banking & Financial Services
LH Bank
A careers site for LH Bank and its group companies: candidates find a role and apply in one visit, with no account to create, and HR runs jobs, banners and applicants from its own back office.
Media & Entertainment
GMMTV
GMMTV’s e-book store and reading app for novels, comics and artist content: on iOS, Android, HarmonyOS and the web, with Thai and English editions, in-app payment and protection against screenshots and screen recording.
Media & Entertainment
GMM Music Publishing International
The design of a sales CRM for GMM Music Publishing International, which licenses GRAMMY music to restaurants, bars and karaoke venues: leads priced from a rate card, trip plans with check-in at the venue, and customer tracking, from user flows to the API specification.
Client under NDA
UX research and redesign for the reliability and maintenance system a large manufacturer in Thailand uses to plan maintenance and run work requests. We mapped how its maintenance teams work, designed and tested a new flow against the current one with six end users, and delivered 26 ranked findings, a design system and a guideline for its developers.
Media & Entertainment
GMM Grammy
A tailor-made business intelligence reporting system for GMM Grammy’s accounting, connecting its subsidiary companies and cutting manual work and human error: more than 30 single-company, consolidated and executive reports from one datamart, with drill-down, Excel export, and each user seeing only the companies they are allowed to.
Media & Entertainment
BLKGEM
A mobile app for BLKGEM, the Art of Entertainment Academy: students book open classes with their tickets and see their timetable, teachers see their schedule, and admins check everyone in by scanning a QR code, on iOS and Android.
Media & Entertainment
Client under NDA
The design of a content management system for a major Thai music company: one catalogue of songs, albums and their media, cleaned and migrated from the old system, with contracts, requests for media and delivery to digital music platforms. MERCIL designed it in four phases, from UX/UI to architecture, APIs and data.
Retail & Commerce
Biddee
A real-time auction marketplace for collectibles, built as one ecosystem: the marketplace where collectors bid, a Seller Centre, and an admin site where the Biddee team runs approvals and payouts. Grown with the same team over three years.
EVolt
The back office behind EVolt’s charging station map: EVolt’s team manages every station, provider and charging socket in one place, and charging points on the EVolt network update live. MERCIL also designed an on-site system to control and monitor charging over OCPP.
Tell us about the process, the constraints and the deadline. We will say plainly whether we are the right fit.
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