Work

Work, told the way it happened

Each case study follows the same line: the client's need, how we fitted the work to it, what we built, and what changed afterwards.

3 case studies

Media & Entertainment
From first visit to renewal: designing GMM MPI’s licensing CRM
GMM Music Publishing International
The design of a sales CRM for GMM Music Publishing International, which licenses GRAMMY music to restaurants, bars and karaoke venues: leads priced from a rate card, trip plans with check-in at the venue, and customer tracking, from user flows to the API specification.
- UX/UI Design & User Research
- Business Process Management
- Solution Architecture
Redesigning a maintenance system with evidence from its users
Client under NDA
UX research and redesign for the reliability and maintenance system a large manufacturer in Thailand uses to plan maintenance and run work requests. We mapped how its maintenance teams work, designed and tested a new flow against the current one with six end users, and delivered 26 ranked findings, a design system and a guideline for its developers.
- UX/UI Design & User Research
- Business Process Management
Retail & Commerce
From a LINE group to 97% customer satisfaction for MEMO Clothing
MEMO Clothing
MEMO Clothing took every wholesale order through a LINE group. MERCIL redesigned the process and built a web app and back office for it: orders now take minutes instead of days, one admin does the work of four, and customer satisfaction rose from 53% to 97%.
- Business Process Management
- UX/UI Design & User Research
- Web Application Development

Have a need that off-the-shelf software does not fit?

Tell us about the process, the constraints and the deadline. We will say plainly whether we are the right fit.