1. Define User Personas
Start by creating personas that represent your target users.
4. Identify pain points and
opportunities
opportunities
Analyze the user journey map and user data to identify pain points.
6. Evaluate and Refine
Continuously monitor and evaluate the user journey to measure the impact of the implemented improvements.
2. Map the User Journey
Visualize the user journey by creating a step-by-step map of the user's interactions and experiences.
3. Analyze User Behavior
Gather user data and insights through various methods such as user research, surveys, interviews, and analytics.
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5. Generate Ideas and Solutions
Brainstorm ideas and potential solutions to improve the user journey.
