Application Support Analyst

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What you will experience in this role:

• Client Support Excellence: Be at the forefront of MERCIL’s client support, helping resolve application issues efficiently and maintaining high client satisfaction.

• Technical Skill Development: Enhance your analytical skills by working closely with both private and public sectors on complex technical issues.

• Collaboration and Communication: Build strong connections with both internal and external teams to facilitate issue resolution and support project implementation.

• Career Growth: Gain opportunities for advancement through mentorship, training, and the potential for professional certifications aligned with your role.

Work you will do:

• Issue Analysis & Resolution: Provide professional service to support clients in resolving application-related issues and offer expert suggestions to improve their experience.

• Cross-functional Coordination: Collaborate with the development team, to effectively address and communicate solutions for technical issues.

• Testing & Quality Assurance: Assist in testing application enhancements and coordinating user testing to ensure effective issue resolution.

• Implementation Planning: Coordinate and manage implementation plans, overseeing user acceptance testing and ensuring project goals are met.

• Issue Tracking & Follow-up: Maintain a detailed log of issues and follow up consistently to ensure timely resolution and client satisfaction.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related fields.

• Excellent communication, coordination, and organizational skills.

• Strong problem-solving and analytical skills with the ability to work within a team environment.

• Strong interpersonal skills with a service-minded approach to client interactions.

• Fresh graduates are welcome to apply.

• Experience in application or client support is preferred.

• Advantageous experience in Stock Trading, Financial, or related fields.

• Basic technical knowledge in Relational Databases is an added advantage. 

Success Metrics:

Your success in this role will be evaluated based on:

• Efficient resolution of client issues and proactive support provided.

• Client satisfaction and retention rates.

• Successful coordination of implementation plans and user acceptance tests.

• Continuous tracking and follow-up on client issues. 

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